I’m attempting to contact a live person to answer questions about fraud on Shopify and hopefully stop a payment from going through. The AI assistant is useless. Is there a way I can talk to a person?
Hi @SSMTB ,
Thank you for reaching out to the Community. I’d be happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, have you received a high-risk order within the shop?
If so, you can opt not to fulfill the order and instead cancel/refund it. This helps to avoid any potential fraudulent activity within the shop and limits the risk of receiving a chargeback. To learn more about this, you can check out our Preventing Fraud documentation as it touches on this further.
As for getting in touch with our support team, you can certainly connect with us if the virtual assistance chat box is unable to answer your questions. To get in touch, you can follow the steps outlined below:
- Head over to the Help Center
- In the virtual assistance chat box, please type Contact Support
- This will prompt you to log into your shop
- Once successfully logged in, you will see the option to Chat with a Support Advisor
Please let me know if you have any other questions or concerns.
If you tell us your exact issue, then the community here will also be able to help you out as well!