I AM AT A STAND STILL WITH MY STORE SETUP. THE LINKS AND PARAGRAPHS ARE OVERWHELMING TO READ EACH OF THEM TO UNDERSTAND WHAT IS SPECIFICALLY GOING ON WITH ME. IS THERE A PHONE NUMBER TO CONTACT SOMEONE TO EXPLAIN THIS? PLEASE TELL ME A COMPANY THIS BIG HAS PHONE SUPPORT WITH PEOPLE ACTUALLY MANNING AND TALKING TO ITS CLIENTS/STORE OWNERS.
SINCERELY,
YESENIA
Hi, @yaguirre15
Thanks for reaching out to the Community Forums.
I definitely appreciate the need to speak with a real human. We all have different learning styles, and human interaction is important!
Luckily, we do have 24/7 live phone support that you can access. While we don’t have an inbound number, we do have the option for a call-back. Generally the wait time is only a few minutes. To schedule a call-back, please visit our Help Center and log in to your account. Once you have logged in, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’ Make sure not to select ‘Explore the Help Center’ as this will send you into a loop. You will then see the options to request a call-back.
I hope that helps! If you have any further questions, don’t hesitate to ask.
I have tried for days at all different times to schedule a call back but I never see it as an option. Chat is too time consuming, has Shopify eliminated all phone support?