I have a store.
When I started with Shopify…it was very convenient to speak with a “guru”
I don’t need to talk about the weather or politics…I just want help with my store.
I don’t have a 20 person IT staff…its just me…and I need help several times per year.
Can phone help still be accessed…??
Hi there, @TGGP !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry about getting our live support team over the phones, you simply need to follow this link to be presented with all live queues for support.
One thing to note however about our phones queues, these are based on availability so when you click on the link and only email and chat queues are presented, it simply means all our call agents are busy at the moment and to try again later for this mode of support.
Another thing to note, please ensure you are logging intto your store as well when reaching out support.
Phone queues are only presented as well to store owners/account holders. If you reach out to our live support team and do not log in, you will only be presented with chats and emails as well.
Definitely let me know how this works out for you.