I entered the wrong date of birth and now I can’t receive payments l. Is there anyway I could change my date of birth. Please help!
Topic summary
• Issue: A merchant entered an incorrect date of birth on their Shopify Payments account and cannot receive payouts. Shopify Payments is Shopify’s built-in payment processing service, which requires verified personal information.
• Key guidance: A staff member notes the post is a duplicate but clarifies that updating registration information (like date of birth) requires account access. Account-specific changes cannot be handled via the public community forum.
• Action to take: Log into the Shopify Help Center and create a support request to get assistance via live chat, email, or callback. Support can verify the account and update the date of birth to restore payouts.
• Status: No resolution within the thread; the issue remains open until the merchant contacts Support. A side question about the merchant’s products and marketing plan was asked but is not central to resolving the payment issue.
Greetings, @EasyElectrics .
Thank you for reaching out and posting this question!
It looks like you may have created a duplicated thread and I’ve already responded to the other one. However, in case there are others who may stumble across this thread and are also struggling with the same issue, we will need to access your account in order to change or update any of the registration information for Shopify Payments. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assist you through live chat, email, or callback. Please visit the Shopify Help Center and log into your account to create a support request.
I’d love to hear more about your business! What kinds of products are you selling? Do you have a marketing plan prepared for your store?