Hi,
Is there a way to load the product image and name on the order summary page without clicking on the order? We make most of our items to order and would like to be able to scroll and see each order image/name so we can easily create our production list. I can’t believe Shopify doesn’t have this feature? We were on Squarespace for years and found that feature essential. Am I missing something? Is there a work around? Photo of the order page is below.
Hi, @RMPP !
Sophia here from Shopify.
The Orders overview page doesn’t currently offer product thumbnails, but I can absolutely submit a feature request to the appropriate teams here in case it’s something we can include going forward. Ideally, would you want the thumbnails of the products in each order to appear beside the order number, or would it be something that appears when you hover over an order number? Do you have any orders that contain more than one product?
In the meantime, there are some other ways that you can sort orders to create your production lists. For example, you can use order tags or just search the product title on the Orders page to export a specific list for production. Using Shopify’s free Order Printer app would allow you to include product thumbnails if you want to print orders and sort them away from the computer.
Are there any other order management features you’re looking for other than the thumbnails of products ordered? If so, one of the order management apps in the Shopify App Store might be useful as well.
This feature needs to be added. It is a standard feature of practically ALL other major sales platforms and ecommerce webhosts. It’s also not a difficult feature to implement.
Another common feature that would be extremely helpful would be an order note section that is visible on that summary page or the ability to tag orders with a status other than Draft and Shipped.
Overall the functionality of the ordering system on Shopify is years behind most others in terms of basic functionality. On Shopify we basically have a list of order numbers with nothing to indicate what the order contains, which vendor it’s from, status (for dropship and POD orders), etc. This makes processing orders take much longer and leads to errors.
Users should not have to look to 3rd party apps and external services for basic ecommerce functionality. This has been a longterm problem with Shopify which has been repeatedly pointed out by users. Necessary improvements are long overdue.
Hi, @kelly12 .
I’m happy to let you know that the Orders list has been updated since my last response in this thread was posted, and thumbnails of the products included in each order can now be viewed from that page. If you click on the number of items in an order, you’ll see a thumbnail image for each item included. Here’s an example from my test store of what the new Orders list page looks like:
At this time, the Fulfillment status cannot be customized, but you can tag orders and filter the Orders list page based on those tags. You can also use the search bar to filter your orders with a custom term. Feedback like this is incredibly valuable as it is what prompts changes like this to come about, so I appreciate you taking the time to share your concerns here. If there’s any additional information you’d like to share in light of these changes, please let me know and I’d be happy to submit feedback to my team on your behalf.
Honestly this update isn’t good enough. You still have to take the time to click on it to see the pictures. Why can’t the order page be similar to other platforms such as Etsy? I was going to use Shopify as my main order hub with all of my other marketplaces pointing to it, but the order page is archaic in comparison so I really can’t justify doing that. I’d rather use Etsy to fullfill my Shopify orders at this point.
An order note section is also absolutely critical as Kelly mentioned. As well as being able to add Progress Steps the way Etsy has it, instead of just fullfilled/partially fullfilled. Tags really aren’t good enough. For users who only use Shopify, they’ve no idea what they’re missing. But for those of us that use multiple platforms it’s very obvious where Shopify ranks with them… and it’s at the bottom. I hope to see more changes coming soon.
We are coming from Opencart and it has a beautiful visual representation of sales.
When you see the photo of the item it gives you a visual idea what is trending.
We are not accounts looking at numbers and figures, we really need this feature please…
This update isn’t good enough at all. I have multiple products in almost every order and it’s impossible to group orders together easily without seeing the thumbnail pictures. I’m super disappointed I spent so long creating my Shopify website just for filling orders to be a nightmare. I’ve tried apps and shipping software that is just a pain. I wish that Shopify made their orders page similar to Squarespace or Etsy, or at least offered the option. I realize you can add tags like you mentioned, but that is more work on my end when adding pictures to the orders page would be wildly more efficient. Please do better Shopify. Your order fulfillment page is terrible 
Ya, Shopify… This is ridiculous. Please fix this ASAP
I have spent way too much time trying to find a workaround. and really, there is no good workaround.
I need the visual component on my order List. And I’m not clicking on some dumb drop-down menu to find the thumbnail.
Please forward this to your development team. And get them to change this. it shouldn’t be that hard. Literally every other platform has thumbnails beside the order, and you guys can too
I just migrated the bigcartel shop to shopify, i really wish i could have known there is no thumbnail in the orders page. The drop down menu doesn’t really solve the issue. I need thumb nails to do a visual scroll and know to ignore an order, we do preorders for albums and i can get a couple hundred orders a day and i will have to sift through them to find non preorders to get out to customers in a normal turn around time. This was an amazing feature with Big Cartel. Please add this.
Hi, everyone!
I appreciate you following up with additional feedback and screenshot examples here. It’s really helpful to hear about your workflows and specific use cases for feature requests like this. I want to assure you that your concerns have been brought to the attention of our developers for consideration in future updates. While I can’t confirm which changes can be made and when, please keep an eye on Shopify’s changelog for updates. Thank you!
pleaseeeeeeee fix it. I really hope this feature gets added. I had 300+ orders in 36-48 hrs. And im sitting here hitting “k” and “j” over and over again like an idiot to see what orders i can actually send out. Its very time consuming and very inconvenient. .
I honestly can’t believe this isn’t native functionality. Shopify, do you even do customer research? Do you even talk to merchants? The fact you came in and thought clicking on the order to reveal a dropdown of the item is embarrassing at best. This is ticket to entry order management. The orders page is a mess to deal with without this feature, and using an app or exporting a CSV to do this outside of where I manage my orders is an enormous pain. I currently have 50 open orders and going through fulfillment is a massive pain because of this half baked orders list.
To outline the use case, the reason CSV/app export doesn’t work is because I’m constantly fulfilling orders throughout the day. I need a real time list of what’s fulfilled and whats not. I’m printing labels, packing orders, and NEED to see what items I have left to ship in a list format. Not something to click on. Not printed off a CSV which doesn’t update. This is a function the orders page is supposed to fulfill.
Given we are now in 2022 is there any movement on dev efforts to add this Feature functionality? As many other merchants have stated this is a fairly easy to implement (and immensely) useful feature most of us need.
Hi, @thatdudebooks .
All of the feedback and use cases in this thread have been shared with our developers. I know it can be frustrating to wait, but I’m not able to provide details on which features are in progress.
Any updates and new features are posted on the Shopify Changelog, and you’ll also receive updates via email if you’re subscribed to notifications from Shopify.
Did anyone find a way around this? it’s ridiculous.
Etsy make it so easy for me to batch print my orders as I can see at a glance how many of each thing I’ve sold.
This sucks.
We were excited about migrating to shopify and this is our first LET-DOWN!
How do you see which items are in orders without thumbnail of items??
Feels like I’ve gone back 10 years!
Crap.
That is NOT a solution.
Users are asking for visible THUMBNAIL icons/pictures of the 1st/2nd item on order and after 3 years…NOTHING!!!
Knowing this ignorance, I’m now tempted to go back to the platform we’re supposed to be migrating from!
I recently switched from Etsy to Shopify and this was a HUGE letdown. This combined with the limit of a 2 day turnaround time and I’m really regretting my decision. I do over $300,000 in sales a year and it’s such a waste of time to click on each order to see the thumbnails. Seems like a very simple fix, no??
Hi, @JBillz .
Thank you for sharing your feedback. I appreciate that this might seem like an easy fix, but even a change that could technically be simple to code takes a lot of consideration and planning in terms of how the change will interact with other aspects of the admin, apps, etc.
Can you tell me a bit more about the workflow you’re used to so I can submit a feature request on your behalf to our developers? What does the ideal order fulfillment process look like for your business?
