I have looked everywhere and tried everything I found but I never actually get anything with the option to downgrade available as a choice. Can somebody tell me how to really do this my next bill hits on the 2nd of February. If not, a way to actually get a person at Shopify would be helpful.
You sound like you are looking for this: https://help.shopify.com/en/manual/your-account/manage-account#update-your-plan
Scroll slightly down to “Change your plan”.
If correct, please mark as solved.
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