I paid $312 Nov. 2021 for a couple years and I show that it’s time to pay again. I am trying to change to monthly and I do not see an option for it.
Please email me at sknight731@yahoo.com
Hey there, @sd15 . Thank you for taking the time to reach out to the Shopify Community regarding your desire to downgrade from an annual to monthly plan. It’s good to meet you!
Merchants looking to downgrade from an annual plan to monthly won’t be able to do that directly in their admin. Instead, they must reach out to our Authenticated Live Team to have their request escalated to our Billing Team for processing.
What you’ll have to do is use this link to get in touch with the team. Once connected with us, outline your request to downgrade, and our advisors will get your request seen by the appropriate folks internally. Once actioned, they’ll follow up with you via email to let you know.
Do you mind me asking why you’re looking to downgrade? Collecting context around your request helps inform us of painpoints some merchants may be experiencing.