customer ordered and paid, but didn’t put email address in
later they emailed me direct and asked for an invoice, however I cannot find an option to send one, even after I have added their email address to their profile.
2 Likes
Hi @nertanz ,
Nick here from Shopify. Great question!
You mentioned you added the email address to the customer profile, but I don’t think that would automatically update the order in question. There should be a Contact Information Edit section on the side of the order where you can add an email address. Did you try adding it to that section and then seeing if it will allow you to send the invoice?
If that doesn’t work, your best bet would probably be to download the Order Printer app unless you have done already, then download a PDF of the invoice and email it separately to the customer. While that’s not ideal and will take a few more steps, it would still be the easiest method other than the normal way.
Hopefully, this helps!
1 Like
As you have mentioned in post, he emailed you, so you can take email id from there.
Invoice depends on your service, so the services which you are providing for customer and what charges you are taking, so you should mention all the thing in the invoice including taxes.
Hey there,
You can setup your Shopify email receipts to contain a download pdf invoice link in them, using the Order Printer Pro app. You set it up once, then customers can automatically download their invoices for every order.
https://apps.shopify.com/order-printer-pro
Hope it helps,
Bjorn
1 Like
My customer already has his email address with his profile, however, I still can’t enable the button “email invoice” in Email Invoice tab (as image below). Is there any way to do it apart from downloading Older Printer app as you mentioned?
2 Likes
Hi there,
As an owner of an online store on Shopify, your job when you have the orders is to email the invoices to your customer. This article explains the process of how to do that, have a look at it: https://avada.io/shopify/docs/how-email-invoice-shopify.html
Hope we can solve your problems ^^
its not “our job” to email invoices - carts should do that automatically. My big Commerce store has done that for years!
This is a pretty basic functionality that all carts now have - I’m new to shopify - is it seriously only available with an add-on?
I have over 100 orders to send invoices to - it is NOT “my job” to send invoices. It is basic software.
27 Likes
Hi @jessieDee ,
It’s possible to send an invoice without an add on. The initial question was referring to when the customer didn’t have their email added i n the first place. You can see the Shopify help document on how to send an email invoice here.
@HuyenDang I’m wondering if you marked the draft order as paid in this instance? The reason I ask is because of the caution notice on the document saying the following:
Hey @Nick
i have the same problem as Huyen on a store I’m setting up. Is there something else missing?
Hi @Keverv ,
Without seeing any more details of the order, it’s difficult to see and know what might be going on here.
Is this a real order from a customer or a test order and did the customer or test order contain an email address when it was made?
As I mentioned above, you can send an email invoice natively by going through the steps here or use an app such as the one @Bjorn_Forsberg has created which is the one I use for my store and like the best also, Order Printer Pro where there is a free plan available.
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“Emailing natively” is not an option when the “Email Invoice” button is greyed out…
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Hi, did you find a solution to this problem? I don’t want to send a pdf as an invoice link, I just want to send the invoice to show my customer that the product is paid for automatically. That is what you needed too right? Best regards
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This is really basic and what most other shops I have used enable within the basic package. Sending an invoice for an already paid order is what we want to do for people.
The customer email is there. How come we have to add an app for this functionality? Every time you add an app you slow your site down. I don’t want any more apps.
I just want to send an invoice for an existing order.
9 Likes
Ditto to all the complaints and frustration posted here!
I would LOVE to see this as an option under the “More Options” dropdown on good old native Shopify.
I also sell Wholesale and some customers pay me AFTER the order leaves my warehouse. When they call telling me they never received order details because of an email address issue we or they have or ask for a copy of their invoice, it sure would be nice to click a few times while they are still on the line and have it dealt with so I can move on before my phone rings again.
5 Likes
We shouldn’t have to download an app. Please provide a solution asap, as this is an Australian taxation requirement.
The app you have mentioned (order printer) is useless as it is impossible to use and slows down our day-to-day processes. If Shopify cannot resolve such a simple request than we will look for another platform.
10 Likes
I too don’t get it why we can’t automatically send invoice for all paid orders, just like the order confirmation email, WITHOUT AN APP.
I’m in the middle of customising all my transactional email. It would be great if I can keep all the Shopify email in one place without additional charges.
2 Likes
Hi all,
In case you would like to automatically send invoices to your customer via an app, Sufio is here for you 
With the Sufio app, you can create designed invoices and send them to your customers once the order is created, paid, or fulfilled. You can also edit the email template.
If you have any questions on how the Sufio app can help you, feel free to get in touch at support@sufio.com!
Lenka from Sufio
Please Shopify, providing a tax invoice for a paid customer order is a basic core function you should provide. It is absolutely an Australian Taxation Office requirement that the seller provide the tourist with a paid tax invoice(gst exempt) if leaving our shores within something like 6-8 weeks. I’d also argue is is a basic right of any consumer to request such.
7 Likes
I’m totally staggered that this is still an issue.
How can the customers not automatically (or via a self-service mechanism) get an invoice for their order?
Josh
3 Likes
Invoice is a template in Settings > Notifications > Order Invoice
To automatically send an invoice, and depending on which event should trigger it, you can just add the Invoice code into the order email (e.g. Order Confirmation).