Hello,
How do i (re-)create an invoice document? A customer did buy a product and we delivered, but he didnt receive the invoice.
Thanks.
Hi @frankmoi ,
You can refer to our AVA PDF Invoice: Order Printer app.
It allows you to create billing documents in PDF such as Invoice, Order, Packing Slip, and Refund with various pre-made templates which are suitable for different industries.
Furthermore, it provides you the ability to easily download PDF billing documents and/or print them out online with only a few simple clicks.
Especially, you can set up email automation to send invoices to your customers automatically when an order is made.
Our support team is available 24/7 so feel free to reach out to us from the in-app live chat if you have any questions.
I hope it helps.
Hello, @frankmoi .
Thank you for reaching out and posting this question!
If you’re referring to the order confirmation that customers receive after completing their purchase online, then you can resend an email about an order to a customer by viewing the order from your admin. Simply navigate to the bottom of the order to view the order’s Timeline, then you will see a button to Resend email. If the customer didn’t receive the order confirmation due to an incorrect email, then you can edit the customer information on the order before triggering the resend.
That being said, if you’re using an app, like Order Printer or a third-party variety, then you can check whether the More actions at the top of the order provides you with an option to print invoices or packing slips. Alternatively, you can also check to see if they provide the option to recreate documents from within their app.
I’d love to hear more about your business! What kinds of products do you sell? How are you finding the Shopify platform?
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Thanks! Problem is solved
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Hello,
I have a similar question.
This might sound silly, but as I’m not an expert in finance and I’m new to dropshipping and Shopify, I didn’t really understand if the Order Confirmation, that is sent automatically after a customer purchased an item, is equivalent to an Invoice, or should I send separately an Invoice to the client?
I found a free App to generate Invoices, but I don’t know how to send this Invoice to the client, as the items are sent by the Dropshipping Supplier. I was thinking to send an email to the customer, but I don’t seem to have the option of attaching a file to it, if I’m doing it from the Shopify platform.
Thank you and best regards,
Tim
Hello, @TheSecretOStyle .
Thank you for joining the thread and posting this question!
From my personal experience, the order confirmation can suffice as an invoice in most cases and I can use them for my own taxation and expenditure purposes. While some merchants that fulfill their own orders do choose to include an invoice or packing slip with their packages, this would be optional unless required by their country or state.
Since you wouldn’t be able to include a physical invoice or packing slip with dropshipping, then you can check if the app provides a section for you to make some adjustments to the packing slip that the supplier includes with their packages. For example, if you’re using Oberlo, then there is a settings for adding your phone number and include a custom note to your customers.
That being said, I noticed that you’re a new member of our Shopify Community! I’d love to hear more about your business and share some resources to help you get started. What kinds of products are you selling? Do you have a marketing plan prepared for your store?
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