Hello, I just started my new e-commerce business and am having some issues with setting up shipping on my store. It seems I can only see shipping info if I manually set rates, however I would like to take advantage of Shopify’s carrier rate discounts. If I change my setting from manual to carrier rates I get the an error that says:
This order can’t be shipped to your location. Contact the store for more information.
Any assistance in fixing this would be greatly appreciated
Hi there, @MJFV2021 !
Thanks for reaching out to the Community today with your shipping situation. I’m happy to assist you here as much as possible.
When it comes to setting up these shipping rates, that shipping information in the checkout should be visible regardless of the shipping settings you decide to use. If it’s not appearing, there could be a few different reasons. I’m going to outline a couple potential causes as to why you’re encountering the error when trying to us Shopify Shipping’s carrier rates:
I have a link to our public support document on setting up your shipping rates here. Take some time to go through the information I’ve provided above and the document linked above. Once you’ve done that, let me know if you still run into issues when trying to use the Shopify Shipping carrier rates. It’s likely that you’re missing the shipping zones here, based on the error you provided, but checking all of what I mentioned will help us be certain in that.
I’ll keep my eyes peeled for your reply so we can continue working on this together.
Thank you for your reply, I’ve been struggling with this for quite some time and hope to get a resolution soon. I’ve checked weights and that doesn’t seem to be an issue. I recently added another manual option for items under the free shipping amount and that seemed to work. From the looks of it I am unable to use carrier rates so I’m giving up on that. I am also having issues with Printify, I have a few items that will be processed through them, but I don’t know how to go about setting up shipping from them since there’s no carrier options for that and it seems like I have to set the shipping cost manually as well. There is clearly some configuration I need to change. Any guidance would be greatly appreciated
Hey again, @MJFV2021 ! I’m just going to break this post up into two sections for ease of reading!
Print on Demand
For your print on demand products, the discounted ‘Shopify Shipping’ rates wouldn’t be the best option for you to use. The reason being is because the print on demand services are the folks that are shipping the products to your customers. When a customer purchases a print on demand product, you must purchase that product from the printer (this purchase includes the price of shipping) and they will ship it once it’s finished. Folks that run print on demand businesses make their own rates to lessen the cost of purchasing the product from the printer directly, or they use the rates provided by the printer, if able.
When setting up shipping for print on demand services, some import their own shipping settings for you on their behalf, and others do not. If Printify didn’t provide you with their own shipping rates, then you will want to make new shipping profiles for exclusively your Printify products and create your own, manual rates for those. This will help you cover the cost that you need to pay to Printful in order for them to print and ship the product out to your customers. I have a document from Printify that goes over how to set up shipping rates for their products here.
If you have an Advanced or an Annual Shopify subscription, you should have a feature called ‘Carrier Calculated Shipping’ available for your account. This would allow you to take rates directly from Printify, based on the information they’ve provided in their help document. This feature also allows you to connect your own carrier accounts to Shopify to use any negotatied rates you have with carriers like UPS, for example. This is another option you have, but only if you’re currently on an Advanced Plan or an Annual Shopify Plan.
Shopify Shipping
The error that your provided in your previous post is often the result of either not having a shipping zone set up for the address that was entered in the checkout, or a weight issue with the entire package. I would check your default package in your ‘Shipping and Delivery’ settings and ensure that it’s not listed at an incredibly high weight. If the total package weight doesn’t fit into the parameters of the services that you’ve selected using ‘Shopify Shipping’ then the error you’ve seen will populate. I often recommend that when using ‘Shopify Shipping’ that you make all service options available for your customers as this usually prevents the error you’ve experienced.
There are a lot of different factors that can cause errors in shipping, but ‘Shopify Shipping’ should still be something you can take advantage of for your non-printify products as these issue are easily fixed with the help of one of support advisors doing a dive into your account. I recommend that you reach out to our Live Support Team at this link here so they can login to your account and help investigate what the specific error may be so you can take advantage of the discounts.
Let me know if you have any questions about the information I’ve provided for you here!
This is very useful information, thank you. I will go with manually set rates for POD. I think I’m in good shape for now, thank you for all your help. I really appreciate it
Hi again, @MJFV2021 !
Happy to have been of assistance to you! Just reply here again if you have any further questions about getting your shipping sorted out and I’ll do what I can to help.
Good thing you said that because I am running into a new issue. Since I am unable to get shipping not to stack, I’ve decided to just offer free shipping. The issue I am running into now is that even though the option for free shipping is visible I also have an error box above that says:
Your cart had been updated and the previous shipping rate isn’t valid. Select a new rate
This is odd because there is only 1 rate for shipping and I’ve tested with one item and multiples and get the same error. Any assistance would be greatly appreciated!
Hey, @MJFV2021 !
I have some information for you regarding that message! When a customer leaves the payment screen of your checkout, the shipping rates they’ve selected are saved so if they go back to the checkout with the exact same cart, they can quickly make their purchase. That error appears when, after the customer leaves the checkout, they’ve added or removed something from the cart. To clear this error, the customer just needs to go back to the previous screen in the checkout, select a new rate (so select free shipping once again), and that message should be cleared away.
Give the above information a look into and see if you’re able to clear that message yourself. Also, I’d love to have a link to your store so I can test some of these shipping errors myself.
I’ll eagerly await your reply so we can keep digging if the issue persists!