How can I get a refund after closing my online store account?

Shopify Discussion
21

Hey @Andrew_8

I enrolled into a free 14 day trail and this morning I saw a bill for $312, Can you guy please help me because I am a student and need this money. ( I already closed my store)

22

Good afternoon,

I opened an account on Shopify (free trial)

I mistakenly thought the account would be closed when the free trial ended.

This morning, I was surprised to see an invoice of 352.56 USD on my Debit Card.

Just after I saw the bill, I closed the store account.

The address of the store was : https://hey-glowy-skin-ca.myshopify.com/

How can you help me with a refund since I closed the store?

Thank you.

23

Hi @PJ100 ,

Hyde here from Shopify.

I will reach out to you by email, however, I will need you to reply to me from the email address you used to create the account so that I can locate your store and look into the billing.

All the best, Hyde.

24

Hi @Andrew_8

I made a mistake upgrading to the $29 paid plan. I thought I could start a 14 day trial for my account. Could you please refund me the subscription fee? Iā€™ve already closed my store.

Thanks,
Josh

25

hey @Andrew_8

The email address that was linked to the account was heyglowyskin101@gmail.com

26

Hi @JLMGlassStudio ,

Hyde here from Shopify.

Iā€™d be very happy to look at your billing, so I will send you an email. Could you please respond to that email from the same email address you used to open up the store?

That way I will be able to look into your store, and billing, securely.

All the best, Hyde.

27

Hey Man! I was using shopify trial with a subscription fee and now I wasnā€™t using that store and I forgot to close my store and it deducted monthly fee. I closed my store now and I want my refundā€¦please do something, I am in problem because I cant afford that.

Thank u for your help!

28

hey i just realised that I got charged the yearly subscription. I was wondering if i could get a refund as i needthe money for other stuff thanks

29

I just cancelled my store the other day. After I was charged for my subscription. I actually published my store by accident. I would like a refund because I will no longer be using that account.

peace-of-spirit.myshopify.com

matikalambey@yahoo.com is the email associated with the account.

30

Good afternoon.

I am having an issue which has been totally unexpected. I opened a shop in January 2020 and then closed the shop before the trial was up. I tried to reopen the shop in March 2020, but had an outstanding balance of $29 and couldnā€™t afford it at the time. After speaking with a rep over the phone about this I left it alone. Then last week I was billed $90. I tried contacting Shopify but the number is no longer in service, or the chat, and I couldnā€™t find an email. Two days later I was hit with another $90 charge! I tried logging in and Shopify stated that my account has been inactive for over 3 months. I have read in another response that after your account is inactive they stop trying to take funds and ā€œfreezeā€ your store. That has not happened in my case. Iā€™m not sure whats going on, but I would appreciate some assistance with this matter. I work as a housekeeper to bring my son with me to work so I can save on childcare. I hope you can understand that I literally need every cent I earn. The fact that this was unforeseen, and learning about the ā€œno refund policyā€ really has me in a panic. Please help!

31

Good evening,

Just checking to see if Iā€™m in any type of queue to be helped. I havenā€™t heard back from anyone in a few days and it seems like your team is fairly responsive. Please reach out to me about this issue I am having. It would be a blessing to have this corrected, especially with my bank. Thank you!

32

Hello,

I have recently paused my business, however, Shopify still took the money away from me, how can I receive my refund please? I already closed the business to make sure this doesnā€™t happen again.

Thank You.

33

Please help I started shopify as trial and its been going on for a month, since I didnā€™t generate any sales I want to close my shopify store, but before I manage to close shopify already charge me. It only have gap of 5 min before I close my shop

my shop address is

sweet-pajamas.myshopify.com

Looking forward to hear from you asap

Thanks

34

Im not sure if this is the correct way to ask for help but I got billed today and I didnā€™t know my card would be charged as I was going to close my shop because it isnā€™t what I needed. Can anyone please help me receive a refund please.

35

I need help getting a refund. I did not realize how much it would be. I want to cancel or pause my website

36

Hi, can you help me too?

I was about to close the store later but I just got charged before i was able to do it. I already closed the store but iā€™m panicking a little cause itā€™s a large amount of money that i need for another bills. Can you help me please? Sorry if my english its a little bad.

37

Hi @icase ,

Hyde here from Shopify.

I would recommend reaching out to our support to request a refund!

If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to live chat or email.

You should log in with the email you used to set up the store in order for our support advisors to more readily access your account information and help you with your query.

All the best, Hyde.