Good afternoon,
I opened an account on Shopify (free trial) as part of a course on LInkedIn Learning.
I mistankenly thought the account would be closed when the free trial ended.
This morning, I was surprised to see an invoice of 343.78 USD on my PayPal.
Just after I saw the bill, I closed the store account.
The address of the store was : https://greenskykites.myshopify.com
How can you help me with a refund since I closed the store?
Thank you.
Hi @max65 ,
Hyde here from Shopify. That’s frustrating!
If you select a plan and input payment details then you will automatically roll over onto that plan once your free 14-day trial has elapsed. In the case of your LinkedIn Learning course, it sounds like you were funneled onto an annual plan. Here is some more information on all our plans.
Whenever opening an account with us it is definitely worth checking your Settings > Plan and Permissions to ensure you know what plan you’re on and you know where to change/remove details if necessary.
If you close your store and reach out to us we can look into refund options for you. We cannot close a store on behalf of a merchant for security reasons, so you will need to log in to the store admin and perform the steps yourself:
Please note: Closure is immediate, so I would strongly suggest downloading any Invoices, Inventory CSVs, or documentation you may need for future reference before following the steps below!
Settings > AccountStore StatusConfirmI hope that helps. We’ve delved into your question together by email since, but let me know if you have any other questions!
All the best, Hyde.
hi, I started the store as a trial but yet I must of either selected the wrong subscription or I’m not sure, I’m only in my teens and wanted to start for a bit of fun and have a little play around with it, now I have a payment on my account and I can’t afford it as I’m only young, I only thought I was using a free trail and once it’s over, it cuts my website of, this is stressing me out as I don’t know what to do, and I only thought it was free, I’m so sorry for the inconvenience
Hi @Jackb123 ,
Not to worry, and don’t panic. Start off by closing your store:
Settings > AccountStore StatusConfirmOnce you do that you can reach out to us and we can look into refunds for you. If you cannot close your store because payment is still pending, I wouldn’t worry. It simply means the store will be inaccessible until you pay the outstanding bill, but since you don’t intend on continuing with your store you can simply ignore it and it is as good as closed!
I hope that helps.
All the best, Hyde.
Hi, so due to I can’t pay, what happens if I leave it? Will the fee keep
adding up every 30 days, it says I can’t close the store as I have a
payment that I need to pay, do I just leave it?? I don’t intend on using
the store again, it was only for a bit of fun, I’m sorry for the
inconvenience I’m just a little confused
No, the fee doesn’t keep adding up. We try three times to collect the first fee and if we cannot do that, we freeze everything on the store. That means that you cannot use it and we do not keep charging you, it is just frozen. If you never want to use that particular store again, you simply leave it. After 30 days it becomes eligible to be completely deleted from our servers anyway.
I hope that clarifies matters?
Best, Hyde.
Hello. I started the trial for Shopify account 3 months ago. I cancelled and closed my shop early in the subscription and stopped using Shopify. Today I see some account has been billed almost $100USD!!! Please help me refund this as I cancelled my account and have not used it. I was wrongfully charged.
Please help me. I was only testing it and now I am scared and about this amount. It is too much for and I am not using it.
I went to make sure my account is closed but it says it is prepaid for another month. Please please help me cancel that and refund what was billed. Thank you very much.
Hello. I started the trial for Shopify account 3 months ago. I cancelled and closed my shop early in the subscription and stopped using Shopify. Today I see some account has been billed almost $100USD!!! Please help me refund this as I cancelled my account and have not used it. I was wrongfully charged.
Please help me. I was only testing it for the free trial and not keep it and now I am scared and about this amount. It is too much for and I am not using it.
Hello,
I went into the settings, but there is no accounts tab? I too accidentally subscribe for a yearly package, I was only looking around the services of adding Shopify to Facebook store
Could you please help me finding store closure and request a refund.
Thanks in advance.
HI,
I made an subscription today. But I decided to not go through with it at this time. Can I get a refund on the subscription since it hasn’t even been a day. I have not use it for a day. Thanks.
Hi Jeffrey,
Hyde here from Shopify.
We can certainly help you with that. I will email you shortly about this, however, do also bear in mind you can contact support 24/7.
To contact our support team, first head to https://help.shopify.com/en/questions and log into your store. Once you’ve logged in, you’ll be prompted to ask about a topic:
Doing this will present you with links to relevant documentation on our Help Center, but there will also be an option to contact us directly if you require further help:
Clicking on this button at the bottom will then present you with the different support options available:
All the best, Hyde.
Good afternoon,
I opened an account on Shopify (free trial) to try your service on 29 May 2020, but I didn’t open the store and never work on it.
I believe that I closed the store after the trial but today morning got charged for 29$
Just after I saw the bill, I closed the store account.
The address of the store was: https://arabiata-kuwait.myshopify.com
How can you help me with a refund since I closed the store?
Thank you.
Hi i opend a trail account one day before. In next day morning 29$ is debited from my account..But i am not intrested in continuing with shopify..i need refund..Online chat is not working properly..how to contct shopify.I need phone number.
Hello Hyde,
I hope you can help me as I was trying to pause my store and it automatically I got payed into my account. This was not what i wanted I was trying to pause my store and this is what i still want.
I am looking for a refund immediately from shopify as this is not acceptable. If you say I can pause my store and then I get charged without doing any thing this is not acceptable.
Please look into this because I want a refund.
Thank you!
Hi @anxhela_r ,
Hyde here from Shopify.
When pausing your store you currently have two options:
You can pause your store but continue to work on it, which is when you pause selling your products and continue to build your store for a reduced price of $9 USD.
You can pause your store completely and step away from it. In this case, your store is paused for up to three months without being charged for your subscription. It sounds like you might have opted for the first option, in which case you will need to follow the steps outlined below to rectify that:
We can only offer refunds on stores that have been closed, so you would not be eligible for a refund. However, I can send you an email to look into what else I can do to help you out.
Please be sure to reply to my email from the email address you used to set up your account with us!
All the best, Hyde.
Hello,
I’m still waiting for my refund, This is my original request email chain.
I have not heard from Shopify Accounts yet.
It was escalated to Accounts due to the large amount.
Please help thanks
Hello Please I will like to know I was building a total of about 300 USD for a year and I did not sign up for this, I had a 14 days trial am not much of a computer person please I will like to be refunded for I was using the account just to learn and understand how Shopify works
