I created a Shopify account with the $1 a month. U used it for a day and never went back on the app. I randomly got charged like $370 dollars a year later even though I had deleted the app. I never knew I was being charged. This just happened I need a refund because literally all my money is gone to something I did not know I was paying for.
Topic summary
Main issue: unexpected charges after trial-priced Shopify sign-ups, despite users deleting the app and not using the store. One user was billed ~$370 about a year later; another was charged ₹2352 a month later.
Key clarification: deleting the app or not using the store does not cancel the subscription. Charges continue until the plan is explicitly canceled.
Refund guidance: Shopify staff advises contacting Support to submit a refund request and to follow the Help Center assistant prompts to reach live chat. Refunds are not guaranteed; per Terms of Service (section 5.10), Shopify does not offer refunds, though Support may review the case.
Actions/next steps:
- Create a support request and explain the situation.
- Use the Help Center flow to access live chat for assistance.
Status: no confirmed refund or resolution in-thread. Shopify staff asked why the user did not continue with the store; key question about eligibility for a refund remains open.
Hi, @Stovecharm !
Thanks for reaching out here, and I would be more than happy to answer your questions!
Just like with any subscription service if you do not cancel the subscription whether you use the app or not, you will continue to be charged for your plan.
To request a refund, you can contact our support team directly and explain your situation by creating a support request. They may be able to assist you with a refund and provide any additional information you may need, however please note as per our Terms of Service, section 5, point 10. Shopify does not offer refunds, so this is not guaranteed.
Let me know if you have any other questions or concerns.
You can create a support request at this link here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!
Was there any particular reason as to why you did not want to continue with your store?
I created a Shopify account with the ₹23 a month. U used it for a day and never went back on the app. I randomly got charged like ₹2352 rupees a month later even though I had deleted the app. I never knew I was being charged. This just happened I need a refund because literally all my money is gone to something I did not know I was paying for.