How can I get a refund for an unauthorized Shopify charge?

Shopify Discussion
1

Hi Ma’am/Sir.

I badly need help!!! This is what happened, On December 17,2023. My bank account was charged $348.00 from Shopify. The first thing came up in my mind was an unauthorized charge because it says computer online store… So I thought someone purchased an item with that amount without my consent. So I called in my bank and report the chaged, and to go through an investigation. It was came up an authorized charged. I did my very best to remember what I purchased or did… until I remember about the store that was built by Nick. Then I did think deeply to remember the email add and password. The store was inactive. I didn’t get any sales. I was ignorant and I wasn’t aware that it was set as automatic renewal of subscription. If I just knew in the first place I would just cancel it/ It caused me anxiety and depression because the amount was charged was very huge and I’m not using the store anymore. Also, I didn’t make any sales. I’m asking you to please close the account and please help me to get my money back or refund.

Please I’m begging you to help me with this!

I’m hoping for your kind consideration.

2

Hi, @Beautyfantasy!

Thank you for reaching out here! I understand you have been charged for a store subscription that you were unaware of as you had initially thought this was closed.

In order for this to be resolved, you will need to reach out to our internal support team here as they will be able to take a look at the invoice and escalate through to the appropriate team!