I run a comic shop and have customers who call or ask for future issues to placed on hold for them. I can’t seem to find anything that takes product out of inventory and place it in a pending order. The closest feature is the Draft order, but it’s useless unless you click on “make pending”. The problem with that is that it sends a notification to the customer that the order is ready to be shipped. Is there a way to place Draft order in to pending mode and processes the order on the POS when the customers comes to pick up and pay?
Currently, the only way to hold an item is to use a 3rd party app (pre-order) or enter another payment method into the system that will mark it as pending (similar to a check) and than modifying the email confirmation to change or word the message differently.
For example some stores place a message on the very top of the original confirmation message saying to disregard the shipping message if the order was on hold or not paid for.
Once they come in to pick up you can ring them up on the POS as normal. Cancel the original hold order than delete it if you want. (most cases to get the delete button to show up after canceling is to archive the order or refresh the page for the order)
Alternatively, you will need to wait for the new POS system to kick in and be willing to pay for the upgrade.
Hi @rrehana , for taking out product (in a draft order) from inventories, I think my app can help!
The app name is Draft Order Helper (https://apps.shopify.com/draft-helper).
The app allows you to deduct inventories for products used in a draft order in one click :
After installing the app, you can go to your draft order, select “More actions” > “Adjust inventory” , then deduct the inventories of the products used in the draft order, this will make the inventory count reflect the actual numbers.
The app has a free plan (5 free inventories deduction) which you can give it a try, https://apps.shopify.com/draft-helper, hope this can help you!
There’s a caveat on this feature, you have to make sure there’s enough inventory count after deducting the inventory using this app (eg: say the draft order place 5 quantity for an item, you need to ensure there is at least 5 quantity after deducting inventory), as Shopify will deduct the inventory again when customer finish paying for the order.
Here’s the inventory flow :
- You use Draft Helper app to deduct inventory (eg: inventory goes from 10 to 5)
- Customer checks out and make payment, Shopify deduct the inventory again (inventory goes from 5 to 0)
- Shortly after the order is paid, Draft Helper app automatically replenish the inventory deducted by Shopify to prevent double deduction. (inventory goes from 0 to 5).
You can also restore the deducted inventory for the draft order, right before sending the customer to checkout, in case you don’t have enough inventory at that time.
Regards,
Axel Kee