I’m trying to complete my ad account and this message comes up.
“There was a problem creating your ad account because we couldn’t link your pixel. Try connecting your pixel to your ad account from Facebook” however I haven’t a clue how to do this and I wonder if anyone can help me.
Many thanks
Hey, @debbie1971 ! Welcome to Shopify Community!
Facebook has a detailed guide on how to connect your pixel to your ad account or business manager on this page. I recommend following it as per the advice on the banner you encountered while setting up the Facebook channel. The error should clear up once you add the pixel to your ad account, however, if it doesn’t you’re welcome to create a support ticket by visiting https://bit.ly/3cJkx8V and we’ll take a closer look at your Facebook channel.
If you have questions or concerns about adding your pixel to your Facebook ad account or business manager, please feel free to reach out to Facebook support through the Meta Business Help Center.
Speaking of Facebook and social media, what do you wish to achieve by setting up the Facebook channel? I hope you’ve thought of building a social media marketing strategy to make the most of these social media platforms and their engaged audiences. While it’s easy to navigate Facebook and Instagram, and post or run ads spontaneously, having a strategy or plan will help you ensure you can do the tasks to market your business while running it at the same time. If you haven’t created one yet, here’s a guide that will help you with it.
Hi
thanks for guidance, this might sound like a silly question but do I click on business manager on my shopify account or is it in Facebook?
Maybe you could send me a screenshot of the tab a should be starting with.
Many thanks
Debbie Telford
@debbie1971 My pleasure, Debbie!
That’s not a silly question at all. If you look at the guide I shared on adding a pixel to your business manager, there’s a link to the Facebook Business Manager page found in step 1.
This link will direct you to your business manager on Facebook if you’re logged into your Facebook account. You can also access it here.
Let me know if you have other questions! I’m unable to support adding the pixel outside of Shopify, however, you’re welcome to send over any questions here (besides contacting Facebook support) so members of our community who have gone through the same situation may help.
##- Please type your reply above this line -#
Sent from my iPhone
