How can I manually adjust refund amounts for external transactions?

Payments + Shipping & Fulfilment
1

Hi,

When a customer requests a refund, I prefer to refund the paid amount from my bank in stead of via Shopify. This works well, however I also need a refund / credit invoice for Tax.

But shopify is not showing a negative amount when I make the “refund” action, only when I pay it back via Shopify itself. Is there an option to set it to a negative value manually for the cases that I refunded it outside of Shopify?

3 Likes
2

We have the same challenge!!! It is so annoying.

We would love Shopify to add an option “mark as refunded” (just like “mark as paid”) so that the actual balance to be shown and not refunding the customer twice.