How can I reactivate my deactivated Shopify Payments?

Payments + Shipping & Fulfilment
1

Hi, I had to deactivate my Shopify Payments to change my store country address but now I cannot reactivate it again. A message pops up that says that (1) the name has been taken & (2) I must disable Shopify Payments to use this provider.

I came across past similar questions regarding Shopify Payments and tried the solutions mentioned there.

  • I cleared my browser cache
  • My store address is canada - which is supported by Shopify Payments
  • I did not receive any email saying that I am blacklisted
  • My business is not under prohibited businesses

I have attached a picture of the message that pops up. Please help me out :') And thank you for helping!

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2

@aliwizo1

To fix this issue, you will need to contact Shopify Support. You can do this by logging into your store through the help center, searching your question/issue, then selecting “continue” at the bottom of the page that displays the search results.