How can I reactivate my payment system after relocating to Japan?

Payments + Shipping & Fulfilment
1

Kia ora,

I relocated to Japan so needed to change my business address. As required I deactivated my Shopify Payments first and then made the necessary changes. However, when I try to reactivate Shopify Payments I get the message below:

Could not activate Shopify Payments

  • Name has already been taken
  • you must disable Shopify Payments to use this provider

Not sure what to do. Any help would be greatly appreciated.

Thanks

2

Hi, @Kokyuryoku .

The error message you’re seeing is a known issue when merchants are looking to change their business address or location to a different country. In order to resolve this, we’ll need you to contact our live support team who can then securely gather the necessary information from you and escalate your case to the appropriate Shopify Payments internal team.

So from here, please get in touch with our live support via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our live support team can then further assist you with your next steps from there.

3

Thank you so much!!