How can I reconnect my Facebook Shop to my sales channel?

Shopify Discussion
2

Hi, @JillJones !

Thanks for your question. It sounds like you’ve been notified that your Facebook account has been disconnected from the Facebook shop app. Unfortunately, the Facebook shop app was delisted back in May so it’s not actually possible to reconnect the account any longer. The permissions are no longer valid to setup new accounts in the Facebook shop app which is consistent with what you’re experiencing.

Instead, I’d recommend installing the new Facebook channel instead of the Facebook shop app. I’ve listed the full steps to set up the channel below, as well as more information here:

  1. From your Shopify admin, click the + beside the Sales channels heading.
  2. Select the Facebook channel.
  3. Click Add channel, then Install app.
  4. Click either Connect Facebook account or Sign up for Facebook.
  5. After a Facebook account has been connected, confirm the Facebook account you are connecting with and continue, or click Log in to another account.
  6. Set up Instagram Shopping, Facebook Shop, or Facebook Marketing to activate the Facebook channel.

Please feel free to let me know if you have any further questions or if you need any help!

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