How can I recover from a scam on a vanished website?

Shopify Discussion
1

I got scammed from a website by Shopify. Have purchased 4 products, but didn’t receive them, and now that site is no longer available. MarsCollection44 was the name and the site was https://mars-collection44.myshopify.com/62972100857/checkouts/b56c515223b581c8f4c6c25634b40cfe/thank_you

2

@RajeevShetty
Contact to the Site owner. Before purchasing Any product form online you have to verify it is trusted website or not,
So kindly Contact to site owner.

3

Give details of the site owner then as the site is unavailable now. And just a question whether shopify verify before creating websites for these scamsters?

4

@RajeevShetty
Sorry, for facing issues,
But it’s your responsibility to verify it.

5

@RajeevShetty
Contact to Shopify Support team,

May be they help you,
https://help.shopify.com/en/questions#/contact

6

Can you give details of the site Owner? And how to verify as most of the sites look the same created by you people with the same payment screen.

7

So be careful, Next time without verifying the website or contact detail,
You not have to buy any thing,
it’s your own responssibility,

We can’t help it out,

Thank you.

8

@RajeevShetty
at least you have to take their Contact detail, address, Company registration number,
This are the trust factor, Like how amazon and Flipkart have.

Below i have Shared a link visit their and contact to Shopify Support team,

9

Hi there, @RajeevShetty .

As Shopify is software used by merchants to build their businesses upon, I would have no access to information regarding your order. However with that being said, I do completely understand to order something online and have it not arrive is always disappointing.

When was this order placed? Were you given an idea of delivery date when you placed the order? The easiest and best way to sort this out would be to get in touch with the store directly if possible. Are you able to reply to any emails from the store, the order confirmation email for example? Does the store website have a contact phone number, email or social media link?

If at least 30 days have passed and you have neither received the item, nor had a reply from the merchant, then I would advise reaching out to your bank for their advice on next steps to take. If you feel concerned this store may present a threat of fraud, you can use our “Report a merchant” function here. All stores submitted here are sent directly to our legal team for them to review. I have some additional information and resources here which may of help in reaching out to the store. I wish you all the best going forward!