I recently closed my business bank account and opened a new one. I had an order placed on my site before I could changed the bank account for payout. I have updated my bank info but not untill after the payment processed. How do I find this payment and send it to my current bank.
Hi @wetzel
Once the payout has been transferred out of Shopify, you will need to work with the bank that the original account was located with in order to transfer the payout to another account or have the bank write you a cheque for the amount.
If the bank account itself was closed when the transfer commenced (even if it wasn’t removed from the Shopify store) then there is a possibility that the payout will bounce and be returned to your Shopify store account. This can take about 7 business days, so if the payout was last week I would wait until Friday of this week to confirm if that will happen.
Thank you I will contact my bank
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