How can I remove a domain from a closed store?

Technical Q&A
1

Hey there,

I would like to remove my domain from an inactive store. I want to connect it to another website.

The domain provider GoDaddy does not let me make any changes unless it is removed on your website however there is no way to access the store settings of an inactive store.

Please kindly remove the domain.

Thanks.

2

Hi @SSCRYP

You should contact the Shopify Support team directly through live chat or email and ask them to remove it for you.

I hope this helps.

3

EDIT: OK I’ve jumped a few hoops and managed to contact the support team. I was unable to do so yesterday. Thanks.

I have tried that. The feature is disabled since my store is inactive. It does not let me contact the support team.

I cannot believe they locked away the ability to remove a domain unless you are subscribed.

4

Hi were you able to access your domain? I have been trying since April and I have been unable to get a straight answer or solution from Support - it’s very frustrating! I also had quite a lot of money sitting in Shopify Payments that they owed me but still won’t pay so I would love to know if you were able to get access. Thanks so much, Megan