How can I remove a domain name from a closed Shopify store?

Shopify Discussion
1

I Want to Remove My Domain Name From a Closed Shopify Store. How to do it Please?

When I try to connect my Domain name to a new store it shows me an error

2

Hey @Sovagex ,

Great question!

We’d love to help you remove your domain from the closed store. If you own the store and you don’t have any outstanding invoices, we can look into providing you temporary access so you can remove the domain if it’s a third-party one, or transfer the domain if it’s a Shopify-managed one. If you have an outstanding invoice, this needs to be settled and the store needs to be reactivated so you can gain access and remove or transfer the domain.

If you don’t own the store and need the domain removed before you can connect it to your own, we can remove the domain on your behalf after we verify your domain ownership.

In order for us to help you with any of the above, we’ll need to access your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

3

Hello Moira,

I own the store.

I have already contacted Shopify support via live chat, but they took me a long time and did not resolve the issue.

Where can I contact you and give you access to my Shopify account?

Thank you for your help!

4

Ah I see! Any account specific issues will need to be handled by our support team via live chat as they are the only ones who have direct access to your account and can escalate your query when needed.

You’re welcome to contact Shopify Support via the Help Center at any time for an update on your ticket. Our team intends to reply as quickly as we can. It may take us longer than expected at times, depending on the current contact volume we’re experiencing and to ensure that proper steps are being taken. I understand it can be frustrating to wait, but rest assured that our team will continue assisting you via the support ticket you have open with us.