How can I resolve my unresolved issue?

Shopify Discussion
1

I reach out yesterday and no one reach back, can someone please help me.

2

Hi there, @Rochelles1 !

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to your inquiry, can you tell us more about this matter? Any information that you can share will help us understand your situation better and be able to assist you accordingly.

Moreover, if you are already chatting with our live support team, I recommend giving our team some time to provide a response to your inquiry. I understand wanting to resolve this matter sooner rather than later but our internal team is best equipped to handle any matter for us. If someone is already looking into it, your answers should be coming shortly.

As always, we appreciate your patience and understanding regarding our processes here on the platform.

3

Hello yes, no one has gotten in touch with me yet, I am having a couple items going on right now with my website, one of my categories are not showing on my website, a lot of my items are not showing up on goggle and I can’t tag my items on social media pages. And I cannot figure it out what the problem is. The person that help me build my website basically belled out on my.

4

Hi Rochelles1,

  1. one of my categories are not showing on my website

  • If it’s a collection:
    The most likely reason your collections are not showing up in Shopify is that they are unpublished in your admin settings. To make them visible, from Admin > go into Products > Collections and find the desired Collection (s). > Find the Pulishing on the right side > Click Manage > Check “Online store” and any sales channel you want to publish it.

  • If it’s a product:

from Admin > go into Products > find the desired Product(s) > Find the “Status” on the right side > Switch it to “Active” and adjust the Publishing to any sales channel you want.

  1. a lot of my items are not showing up on goggle and I can’t tag my items on social media pages
    Make sure you’ve added the right sales channels to your online store (Eg: Google Channel, Facebook & Instagram, ect.) and published your products to these sales channels.

Hope my answer helps you solve your problems. If you still need help, feel free to contact me.

5

Not understanding how to do the taxes something about the product type, I think this is the problem why my website is not connecting to my social pages, did they change something, because everything was working correctly before?

6

Thanks for the added information.

Given the nature of your inquiry, please reach out to our live support team for further assistance as they can access back end information that is not available to us over social channels such as here in the Community. Here is a direct link for you to reach their queues.