Hi I try to recover my shop
How can I recover my shop project , that abandoned few moths ago. And should I get the trial again, to complete my store and get used with the platform?
I’ll be grateful, if someone can help me with this subject
Regards,
Pedro
Hi, @pjdias
You can simply log in and select a new plan to re-activate a closed account.
If you do not remember your credentials, you can enter your email address here and they will be sent to you.
If you did not select a plan previously, let me know and I can see if you qualify for a trial extension!
You are also free to start a new account with the same email address, it is entirely up to you.
Hope this helps!
Could I get a trial extension?
Hi, @garriru
I can certainly look into that for you.
I will send you an email shortly, please keep an eye on your inbox and respond when you can.
Thanks!
Hi @Elle ,
Thank you for your feedback.
At moment I don’t have access to my store. On that time I didn’t choose any payment plan. Because in mean time I was doing my store I was exploring the platform. Let me know if I’m still qualify for trial.
Hi, @pjdias
Thanks for that information! It sounds like you will qualify; however, I will send you an email so I can confirm this and extend it for you.
Keep an eye on your inbox for an email with the subject line “Shopify Support - Trial Extension”
Thanks!
Hi !!
i want to recover my shop can I get a extension on my trial, what do I need ?? this is my email thehygghe@gmail.com
please please help me !!!
Hi, @TheHyghe
Did you just start a new trial or would you like to re-activate an older account?
Let me know!
You’re very welcome, @pjdias !
i want to reactivate an older account , my pay days are 15 and 30 , I can pay it on 15 but I need to work these 4 days before to get money can you help me ??
I will reach out to you directly to see if you qualify for a trial extension on your older account.
In regards to subscription payment, we issue invoices every 30 days, so your payment date will vary. You can learn more how we bill you here.
Keep an eye out for an email from me, the subject line will say “Shopify Support - Trial Extension”. Your response will be required for verification purposes.
Hope this helps!
Hi,
My show was down and i need to take it up.
I dont remember the credentials only i can remember is my store name.
Kindly advvise.
my emeil:strattonkgb19@gmail.com
thanks
Hi, @strattonk
It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.
Thanks!