While I do live in Japan, I was thinking of opening a store and charging the costs to my US credit card. I have a US address as well. Shopify used to show me the costs in dollars, but when I went to check today it was only showing me the rates in Japanese yen.
Is there a way of switching the currency I see?
Thanks.
Here are the steps on how to do it:
Log in to your Shopify admin panel.
Go to Settings > General.
In the General section, you should see a setting for āCurrencyā. The exact location of this setting may vary slightly depending on your Shopify theme.
From the dropdown menu, select the currency you want to see prices in (USD in this case).
Click āSaveā to apply your changes.
Once you have completed these steps, Shopify should start displaying prices in your chosen currency.
It says, āYour number, time, date, and currency formats are set for American English.ā However, if I go to the shopify home page, all the prices are still in Japanese yen.
I remember seeing them in US dollars in the past. So I donāt know whatās different or how to fix it. Any other ideas?
Thanks.
The fact that your admin settings say āAmerican Englishā for currency
format but the storefront shows prices in Yen suggests there could be a
couple of reasons why your desired change isnāt reflected. Here are some
additional things to check:
Multiple Currencies: Shopify allows enabling multiple currencies for your
store. Itās possible your store is set up to show prices in Yen by default,
even though your admin settings are in USD.
Hereās how to check:
If it is, you can try deselecting it and saving. This will force all
customers to see prices in your storeās base currency (which you can set in
the same section).
Theme Code Override: In some cases, your themeās code might be overriding
the currency settings. This is less likely, but worth checking.
Alternatively, you can try switching to a different theme temporarily to
see if the problem persists.
Browser Cache: Sometimes your browser might cache the old currency
settings. Try clearing your browser cache and cookies, then revisit your
Shopify store.
If none of the above solutions work, itās best to reach out to Shopify
support directly. They can access your storeās backend and investigate the
issue further.
Thanks for your reply. But please note this is not a question about seeing currencies in my shop. I donāt have a shop yet. I want to see the pricing of creating and operating a shop in my currency: US Dollars. But they keep showing up in yen. This didnāt use to happen.
doug
Anybody have any idea? Iām interested in starting a Shopify store, but Iād like to the the prices of running a store in US dollars. I have my region set to US, but the prices are shown in Japanese yen. They used to show in dollars, but now they arenāt. There is a region selection, but not a currency selection. Thank you.
I have to admit Iām getting frustrated. I canāt get support unless I have a store. But I donāt want to create a store until I see the pricing in US dollars. Even if I set my region to US the shop subscription costs donāt display in US dollars. I keep going in circles. Can anybody help? Thanks.
Hey, @douglerner !
It is definitely possible to change your billing currency back to USD. This is an option available to all the stores with the ability to pay bills in the relevant local currency. Please feel free to refer to this page for the steps on changing your billing currency. Let us know if you have questions about this process!
Thanks for your reply. I still canāt seem to be able to get my question across though.
I would like to know the costs in USD before signing up. I donāt have a store yet. The plans are all showing in English, and my country is set at the bottom to USA, but the plans are displaying their monthly and yearly costs in Japanese yen.
In the past it didnāt used to be that way. So I think there is a bug at your site. I would like to know the costs in USD before entering a trial and signing up and registering my credit card. But I donāt see the price plans in USD anywhere. Just in Japanese yen.
Is there anything I can do?
Thank you.
Hey @douglerner .
Thanks for the response and providing that feedback.
The Shopify pricing page will display your local currency. However, I can certainly see the benefit of allowing you to see the various prices in different currencies. I will make a mention of this to our developers and provide this feedback. Here are the following prices for the plans in USD:
Basic Plan
Shopify Plan
Advanced Plan
Keep in mind that when you create your Shopify store - new stores will receive a 3 day free trial and $1 USD for the first month for the plans listed above.
Let us know if you have any questions.
Thanks. Somebody else pointed out that if I use VPN I can see the USD prices as well. The VPN used to not be required - I could simply set the region on the page . Anyway, thanks.
Thanks for following up, @douglerner ! This geolocation feature that shows pricing in a userās local currency based on their region is expected behaviour for impacted regions, with the reasoning being that folks from specific regions benefit from the pricing being shown in their local currency to avoid confusion around the costs of what theyāre subscribing for.
I just wanted to make sure I provided that context for you around the page behaviour that youāve been experiencing.
Hello. Iād like to followup with a clarification about the costs of credit card processing (so I can best figure out my product pricing).
On the pricing page, since I am located in Japan right now, it says the monthly fee is Ā„4,850 and the card rates are 3.55% + Ā„0 JPY online.
If I switch to VPN to check the US rates (Iām still deciding whether to do this all my my U.S. or Japan credit card) it says the monthly fee is $29 and the card rates are 2.9% + 30Ā¢ USD online.
The monthly store price is currently is bit less in US dollars because of exchange rates. But for an item that sells for, say, $30 or less the card rates might be better in Japan pricing because the 30 cents per sales charge can result in more than an extra 1% charge. So in that case 3.55% with no per sale fee might be lower. It depends on the sales cost though of course.
One question I have is if I sell items to the U.S. market and also to the Japan market do the card rates depend on the purchasing customer and if they are purchasing in yen on their Japan credit card or dollars on their US credit card? Or does it just depend on which currency I set up my shop in?
I hope my question makes sense.
Thanks,
doug
Hey again, @douglerner ! Thanks for taking the time to follow up on our your thread here with your question!
The Shopify Payments Card Rates you will be subject to depend on the region that you are operating your business from, and not the region of the customer. If you set up a Shopify Payments Account for a business in Japan, then any orders you incur via this store processed via Shopify Payments will be subject to the rate shown for Japan, so 3.55% + Ā„0 JPY. If youāre setting up a Shopify Payments Account for a business operating out of the United States, youāll be subject to the rates for a U.S Payments Account, so 2.9% + 30Ā¢ USD.
I hope this answers your question! Feel free to follow up with us here if you need more clarification!
Thanks for that explanation. Just a couple of more points if you donāt mind!
If itās a business set up to operate out of Japan or the U.S. do we register a bank account in that country and settlements are paid to that bank account?
If the customerās payment currency is different from the registered settlement account payment currency, how much is charged for currency conversion?
Thanks,
doug
The bank account requirements for Shopify Payments typically require that the bank account is in the currency and location of the country you operate the business in. For example, setting up a Shopify Payments account in Japan requires a JPY bank account located in Japan, and setting up a Shopify Payments account in the United States requires either a Shopify Balance account, or a USD bank account located in the United States.
Regarding currency conversion, the foreign exchange rate used is always the rate at the time of the transaction. I recommend reviewing our guide on currency conversions and exchange rates for details.
Thanks for your reply. My company operates both in the US with a USD bank account there and in Japan, with a JPY bank account here. So I just have to decide which to use.
I wish I knew if your conversion rates were competitive.
Thanks.
doug