Hi all, hope you can help. So I have a domain on Shopify and I want to send personalized emails. Whether it be a thank you, discount, a question etc to certain customers. I want it to come from my domain email which is: info@tinfoilbrand.com However when I click on the customers email in shopify it opens up my personal email. I want it to show that it came from the business. How do I correct this?
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Hey Tinfoil,
The main email functionalities of Shopify include the automated notifications (https://help.shopify.com/en/manual/orders/notifications/edit-template) that Shopify sends your customers after events on your store (ex. order notification, shipping notification, refund notification, etc.), and the Shopify Email Marketing (https://help.shopify.com/en/manual/promoting-marketing/create-marketing/shopify-email) which allows you to bulk-email all of your customers at once.
If you wanted to send your customers âregularâ emails, like you would from a Gmail/Hotmail account, manually, then you would need to have a third-party email account. Iâd recommend using GoDaddyâs âprofessional emailâ service for this (https://www.godaddy.com/en-ca/email). They charge $2.99 CAD/month for their âessentialsâ package (which will let you send emails, manually, from an address using your custom domain name). This is what I use for my own businessâs email (support@stephensworld.ca) and it works like a charm! 
Cheers,
Stephen
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Hi @Tinfoil
You should be able to send email in your Shopify Admin page.
- From you Admin page, go to Online store > Customer > choose the customer you want to send an email
- Click the email they have on your right hand side, you should have an option to change the From email.
If you do not have this option, please follow the instructions below to open the Notification settings.
- From you Admin page, click the Settings on your left hand bottom corner
- Go to Notifications, check the email your have on Sender email.
This is a good solution if youâre sending an email that doesnât require a response.
If youâre asking the customer a question though, or if you say anything that may elicit a reply, then you wouldnât receive the reply, without having a third-party email account.
You could probably do some version of email forwarding (if you purchased the domain via GoDaddy) to receive replies to your personal email, but then if you wanted to reply back to them, itâll send from your personal email (which is kind of sketchy, from the customerâs point of view).
Every real business should have at least one professional email account, where they can send and receive normal emails from.
Please correct me if Iâm wrong on this though!
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The reply will be forwarded on the email associated with your Shopify. The only thing is, when you received an email to your personal/business email / Gmail, you cannot reply without showing your real email. However, it will note that the email was a reply from the previous email that was initiated at Shopify. I have purchased domains from GoDaddy and Shopify, and I would say purchasing in Shopify is better, you would not get the hassle of transferring.
If you have Gmail, you can purchase there Gmail Workspace business and will have a custom email. There is a monthly payment I think less than $20 but it comes with some tools that you will need for your business.
In order to send emails from a custom email address via the Shopify admin (https://help.shopify.com/en/manual/customers/manage-customers#send-an-email-message-to-a-customer), youâd first have to verify the email address (ex. you@yourdomain.com). Shopify will send an email to whichever email address you put in, and youâll have to click a button/link in order to verify it.
So if you donât already have forwarding set up for this email (or an actual professional email account) then you wonât be able to confirm the email, or use it when sending customers direct emails via the Shopify admin.
If you do have forwarding already set up, then you can confirm it, and be able to send from the address within the Shopify admin. However, if a customer responds to your email (that you sent via the admin), then it will go to whichever email address that youâre forwarding to, which means when you reply, itâll come from your personal email address, and not the custom email.
This both erodes trust with the customer, and makes it much more likely that your email goes into their trash/spam folder.
So for the above reasons, I would strongly recommend against using the email functionality within the Shopify admin, without first having a professional email account set up, so that you can properly handle responses.
GoDaddy in the long-term is more expensive per year to have your domain name with (Shopify charges $15/year USD, whereas GoDaddy is $29/year CAD) ⊠but GoDaddy also has a lot of promotions where they offer the first year for $1 ⊠so if youâre just starting out it may be worth going with GoDaddy, as itâll only be a sum total of more expensive once youâve hit your 3rd year of business (and by then, the extra $15/year shouldnât mean anything to you).
If you ever decide to leave Shopify, then itâll be a lot easier to handle the domain stuff, if itâs with GoDaddy. Itâs easier to link your domain from GoDaddy to Shopify (takes 30 seconds), than it is to completely transfer a domain from any provider (ex. Shopify to GoDaddy).
As far as professional email accounts go, itâll be easier to get one of these via GoDaddy, if your domain is already with them â but you can still do it if your domain is with Shopify (https://ca.godaddy.com/help/using-email-with-domains-hosted-elsewhere-2570).
As far as which service to get your professional email goes:
Google starts at $7.80 CAD /month (https://workspace.google.com/pricing.html), whereas GoDaddy starts at $2.99 CAD /month (https://www.godaddy.com/en-ca/email/professional-business-email).
Both require you to pay for a full year, to get the above prices. GoDaddy will do $7.99 CAD/month though, if you want to pay monthly (which Gmail doesnât support) ⊠So the better deal is definitely with GoDaddy, if youâre just needing a professional email account (and not all of the other addons / programs).
Hope the above helps!
Cheers,
Stephen
Your solution might work but I just want to keep it simple and no extra cost for the client 
With all respect, the recommendations Iâve outlined are the proper way to handle things. Any business operating from an @gmail.com account is a joke, and no one is going to trust it.
Your solution (of emailing via the Shopify admin) is perfect for what the OP was looking to do though â as long as they already have a professional email account (which it sounds like they donât). If they donât have a professional email account, then emailing via the Shopify admin is just setting them up for more problems and disappointment, later on.
If an online business canât afford $3/month to get a proper email account, then they probably shouldnât be in business. There are some things that you shouldnât cut corners on â and this is most certainly one of them. Plus, the merchant is already spending $50+/month on their Shopify plan, so surely they can afford another $3/month to have a branded email account.
But who knows ⊠maybe Iâm a bit of a âsnobâ when it comes to emails! (haha)
Iâd personally never purchase from a website if they were using a @gmail or @hotmail email address (Iâd assume they were scammers). Thatâs about as bad as not having a custom domain name for the website.
I wish the best of luck to anyone who tries to sell without a professional email though!
I do agree but some of Shopify owners are start ups. They might have to test the water before jumping into something that they might regret. Just want to throw out there for people that doesnât know that sending emails is doable in Shopify with the custom email that they have on their settings
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