Hello. I want to stop my store, but I can’t. Can you help me, please?
Hello @Pavlinka_3012 !
This is PostPurchaseSurvey.com - free Post Purchase Surveys. You will likely have better success contacting Shopify directly here
Hi @Pavlinka_3012 If you’re the store owner and your store is eligible, then you can use your Shopify admin to pause your store temporarily or deactivate your store completely.
#1. Pause your store temporarily
Your store continues to run at a reduced cost of $9 per month.
Step 1: Log in to your store as the store owner.
Step 2: From your Shopify admin, click Settings > Plan.
Step 3: Click Pause or deactivate store > Pause and build plan.
Step 4: Carefully review the plan details, and then click Switch to Pause and build.
#2. Close your store
Step 1: From your Shopify admin, go to Settings > Plan.
Step 2: Click Cancel subscription or Pause or deactivate store.
Step 3: If applicable, review the options to pause your subscription or start a new store.
Step 4: If you still want to deactivate, click Cancel subscription and close store or Deactivate store.
Step 5:" Select a reason for the deactivation, and then click Continue.
Step 6: Enter your password and click Close store or Deactivate now.
Before closing your Shopify store, please make sure you:
- Pay Outstanding Charges
- Cancel Third-Party Apps & Tools
- Transfer Your Custom Domain
- Backup Your Database
If you feel like my answer is helpful, please mark it as a SOLUTION. Let me know if you have any questions!