How can I transfer earnings from my balance account to my card?

Shopify Discussion

Topic summary

Main Issue:
Users are asking how to transfer earnings from their Shopify Balance account to their bank accounts or cards.

Transfer Process (for Balance users):

  • Navigate to Finances > Balance > Move money
  • Select or add a recipient account (via routing/account number or bank login)
  • Transfers are sent immediately but take up to 3 business days to arrive
  • Currently only USD transfers are supported

Common Problems:

  • One user reports missing the “Balance” page entirely despite having connected their bank account, preventing them from accessing transfer options for €650 in pending funds
  • Another user is unclear whether a $95 receipt goes to Shopify or their card, and when it will transfer

Recommended Action:
For account-specific issues (missing Balance page, payout timing questions), users are directed to contact Shopify’s authenticated chat support through the Help Center, as community moderators cannot access merchant account details.

Status: Multiple unresolved cases requiring individual support assistance.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

how do I transfer money I made from my shopify balance account into my debit or credit card?

1 Like
2

Hi, @cbrown218 .

Thanks for posting to the Shopify Community.

When transferring funds from your Balance account, they are sent immediately. However, they can take up to three business days to be delivered. You can view your remaining daily transfer limit on the Move Money page. You can currently transfer funds only in USD.

I’ll share the steps below to transfer funds from your Shopify Balance account:

  • From your Shopify admin, go to Finances > Balance.

  • Click Move money.

  • Under Transfer funds from Balance, select an account from the To account dropdown.

  • Optional: Click Add an account to create a new recipient, and then do one of the following:

    • Select Use routing and account number, and then type in the details for the account that you want to add. Click Add account.
    • Select Connect a bank account, and then login to your bank to select the account that you want to link. Click Connect account.

  • Optional: Enter a description. The description will appear on the recipient’s account.

  • Click Next.

  • Confirm that the details are accurate, and then click Transfer funds.

For more information, check out our Managing your Shopify Balance Account Transactions resource.

Let us know if you have any questions!

3

I have a big problem, because i got 350€ on monday and 300€ on tuesday and now its saturday and i still havent got the money because i dont have the balance page :sleepy_face: :sleepy_face: What should i do to transfer the money to my bank account like i have connnected my bank account to my shopify but i dont have ”transfer funds” page, please help me asap :folded_hands:

4

Hi @Laatutuoksut

To clarify, are you using Shopify Balance on your store right now? Or are you only using Shopify Payments as your payment gateway and waiting for your payouts?

I recommend connecting with our authenticated chat support team in our Help Center for further support as our community team doesn’t have access to merchant accounts. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type “Contact Support” to get started.

5

I have a receipt on my account of $95, does that go to U guys? Or does that go on to my card? And when will that be transferred?