My website is still frozen, even after paying my late bill. What can I do to get my store up and running again? If anyone at Shopify can help please contact me @ michaelb810@yahoo.com
Hi @BLKLGHTmichael !
I’m sorry to hear that your website is still frozen after paying your bill. Do you have an open ticket regarding this issue? If so, it will be best to reply to that email directly.
If you do not have an open ticket, I recommend contacting our support team so they may investigate this further and escalate the issue to our accounts team. While I wish I could do this for you, this pertains to sensitive information that only our support team can address privately through our secure support channels.
I hope this helps. If you have any other questions, please let me know.
Cheers!