Hey - my store was frozen. I updated and paid for a new subscription plan, however, the store is still frozen? Please help. Thanks !
I recommend you to email directly to Shopify’s Merchant/Technical support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/email
Is there another link ? It doesn’t let me add my shop domain. Thank you for the help !
Hi, [email removed]Catarinagreen!
Stores that have become frozen due to non-payment, will become accessible again immediately upon payment of any outstanding invoice(s).
Are you able to advise me of the message that appears when you try to access your account please?