Hello!
I want to unlink my externally bought domain from an expired shopify account. Since my trial has ended, I can’t get into the store to remove the domain.
Can anyone please help with this?
thanks
Hey @saramu ,
Welcome to the Shopify Community!
If you no longer want a third-party domain associated with your Shopify store, then our support team can assist with removing it on your behalf. You will need to provide proof of ownership by taking a screenshot of the interface/control panel of the domain host which must show the domain name and the name of the account owner logged in.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!