I need to remove the 3rd party domain I bought (curaayurveda.com) but since my trial has expired I can’t access the admin panel of the store that the domain was attached to. I also can’t contact Shopify help since I can’t choose a store (since it is expired). How can I retrieve my domain or contact someone that can do that?
Thank you in advance.
Hey, @SivaR7 !
That is no problem at all. Just so you are aware you can’t transfer out your domain within 60 days of purchasing it. If this time has passed then let me know and I can add a 24-hour trial so you can go in and transfer out your domain.
I hope this helps but let me know if you need any clarification or if you have any other questions at all.
Hi there, @SivaR7 .
Reaching out to our live support team is certainly the best next step here, You can reach out to our live support without logging into your store. You can do this by selecting “continue without logging in” on this page.To access support, Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.
I hope this helps!