the time my store was closed, I joined a new bank and don’t have access to my old routing number. is there any other way to update payout method? I have went to support center and never got emailed back . I really want to start back selling products please help
Thanks!
Hey, @RoyaltyBluuPrnt ! Welcome to Shopify Community!
Good call on contacting our support team. If you are unable to update the bank account information in your Shopify Payments account, our support team can assist you with doing so. Has it been 3 business days since you create a support ticket via email? Our standard response time is 1-3 business days so if that timeframe hasn’t passed, a response may come soon. If it’s been over 3 business days, please check your spam folder as the response email may have landed there.
If you’re unable to find a response, I suggest creating a new support ticket via live chat or callback for more immediate assistance. You can do this by visiting https://bit.ly/3cJkx8V and logging in to your account to create a support request. After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.
Did you already have an existing customer database before you decided to close your store? If so, it’s a good time to utilize what your store already has and market your products to these customers. It’s more cost and time effective to get existing customers to make a repeat purchase rather than acquire new customers, so it’s a more favorable approach if you want to make sales sooner. There are some great ways to market your products to your customers in this blog post so make sure to add this to your reading list and put the strategies into practice.