Hi there,
When we process a refund there is an option to set the reason of that refund.
Can we somehow export those orders and see all refunds’ reasons?
Hi WS1,
Joseph here from the team at Atomic Returns! Our Shopify app has the ability for you to collect return reasons directly from customers as well as visualize and export the return reasons.
Happy to help you get started on a free trial!
If by “reason” you mean the text entered in Shopify’s Reason for refund field, that is stored as the refund note.
Full disclosure: I’m the developer of RefundAudit. The app shows that note alongside the refund date, amount, order, staff member and channel, and includes those fields in its CSV export. That gives you one refund-level file that can be filtered or handed to finance.
It imports the last 60 days of refund history, although staff attribution is only reliably available for new refunds after installation.
RefundAudit is $7.99/month after a 14-day free trial. You can find it by searching “RefundAudit” in the Shopify App Store.