Im stuck i have a store but was started with a different and during the setup my computer died and i cant retrieve anything. So when i try to enter my store i have the email address the password but then it asks for a authorization number which i hadn’t set up yet or a recovery code which was stored on the computer that i can access. So is there a way i can enter my store without having these two items?
Topic summary
A user is locked out of their Shopify store after their computer died during initial setup. They have their email and password but cannot access the account because:
- Two-factor authentication (2FA) wasn’t fully configured
- Authorization code was never set up
- Recovery codes were stored on the now-inaccessible computer
Recommended solution:
Contact Shopify Support directly through their help center (https://help.shopify.com/en). Community forum members cannot resolve account access issues.
Steps to get help:
- Open the chat feature on the help page
- Request a “support advisor” or “human” immediately to bypass automated responses
- Support can reset the password and 2FA settings
- After reset, set up new authenticator codes and backup recovery numbers
The issue remains unresolved pending direct contact with Shopify Support.
Contact shopify support directly, you will have a VERY difficult time without being logged into an account.
No one here can fix this these are forums, contact shopify support directly.
GO here:
https://help.shopify.com/en
Open the chat if not open, either in lower left or by scrolling to bottom of page.
Ask for “support advisor” or “human” immediatly to try and get past the dumb chatbot asap.
No need to reply just GO get support, though tike this post if it moves you forward 
You can consider contacting Shopify Support Team to reset your store password and two-factor authentication methods. After resetting, you can have another chance to create a new authenticator code and download the latest recovery numbers for backup.