Unable to log in to my Shopify store. No authentication app or recovery code

Shopify Discussion
1

I did a password reset on my Shopify admin however it’s asking for an authentication number which I never added to the store and also asking for recovery code, having read some community discussions, looks like Shopify support might take longer than 2 weeks, but I really need the website to run as fast possible, can I get some help please. Thank you.

2

Hey @Adizzy101 ,

If you’re locked out of your Shopify admin due to two-factor authentication (2FA) and you don’t have the recovery codes, the fastest resolution is to contact Shopify Support directly. Here’s a clear step-by-step guide to resolve this situation:

Steps to Take:

  1. Gather Required Information:

Before contacting Shopify, collect as much information as possible to verify your ownership of the account. This typically includes:

-The email address associated with the Shopify account.

-Store URL (e.g., yourstorename.myshopify.com).

-Proof of purchase for the Shopify subscription (invoice or receipt).\

-Payment details used for the Shopify subscription (last 4 digits of the credit card or PayPal account details).

  1. Contact Shopify Support:

-Since you’re locked out, you’ll need to bypass the login process to reach support:

-Visit Shopify Support

  • Select “Can’t log in to your Shopify account?”

  • Choose “I can’t access my account”

  • Fill out the contact form and explain your situation clearly.

  1. Alternative Option - Collaborator Access:

If someone else (e.g., a team member or developer) has collaborator access to your store, they might be able to assist. Collaborators can:

-Check the admin settings.

-Attempt to disable 2FA (if authorized).

-Export essential data or manage the store temporarily.

  1. Prevent Future Issues:

Once access is restored:

-Ensure recovery codes are securely stored.

-Consider adding a trusted phone number or backup email to prevent lockouts.

-Periodically review admin user settings and authentication options.

If you need help with a Shopify app, your store, or have any queries, please feel free to message me via email. With over 6-7 years of experience, I’m confident I can assist you effectively.

Thank you!

Best regards,

Rajat