How do i change the link to the view your order button

Store Design
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1

At the moment when the order confirmation email is sent the link that it directs to his a link that doesn’t exist anymore. I want it to redirect to my track your order page. Here is an image of the button that I want to change. ‘View your order’

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1 Like
2

Hey @lucas_11_1 .

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful! Did you happen to make any custom coding changes to your order confirmation email, by any chance?

You can navigate to your order confirmation email by navigating to Settings > Notifications and selecting the Order Confirmation email. I took a screenshot from my test store to show you the section I am referring to:

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Once you are viewing the Order Confirmation email template, you can select the option to Edit Code and Revert to default to have the link direct your customers to their order page.

With that being said, if you are familiar with changing the coding on the email template, you can add the link to the order page here.

Let me know if you have any questions.

3

Im using app for my track your order page. How can I make the button redirect to that link.

Many thanks

4

Hey @lucas_11_1 .

Thanks for the quick response.

In this case, if you are using an application - you will need to search for the application using the search as you are logged in as the admin. This should allow you to make the corresponding changes to the application to have the link added to the track your order button.

I would suggest reaching out to our live support to have a look into the application and assist you further. Since I cannot authenticate you over the Community forums due to the sensitive information needed to be shared, I am unable to look into the specifics.

You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner. Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly to a Support Advisor about the situation.

Let me know if you have any questions.