How Do I enable In-Store Pick-up ONLY for certain products that can't be shipped?

Shopify Discussion

Topic summary

A merchant needs to restrict certain products (fragile or bulky items like furniture) to in-store pickup only while maintaining the ‘Mark as Picked Up’ feature in Shopify POS. They want to avoid shipping options for these specific products without paying more than $10/month for an app.

Proposed Solution:

  • Create a separate shipping profile for pickup-only products
  • Enable local pickup in Settings > Shipping
  • Add a shipping zone but leave shipping rates empty
  • This should display only pickup options at checkout

Key Limitations & Issues:

  • Orders cannot be split: if a customer adds a pickup-only item to their cart, the entire order becomes pickup-only
  • Multiple users report the shipping option still appears at checkout even when following the suggested steps
  • When mixing products with different fulfillment methods (some shippable, some pickup-only), Shopify shows all delivery options regardless of product-specific settings, creating customer confusion
  • The system displays unavailable options and only shows errors after selection, rather than hiding incompatible choices upfront

Current Status:
No definitive solution exists. Users express frustration that Shopify hasn’t resolved this functionality gap. The discussion remains open with unresolved technical challenges around properly hiding inapplicable delivery methods.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
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Hi @ffrht

Thank you for those details and the screenshots. It sounds like you are wanting customers to be able to combine both shipping and in-store pickup items at the checkout. At this time combining both those option at checkout is not supported. If customers wish to order items that are ONLY available for shipping or local pickup along with items that offer the alternate shipping option, they need to place two separate orders to do so.

You can read more about this in our Help Center here: Shopify Help Center - Local Pickup.

I am happy to provide your feedback about this limitation to our developers for further consideration. In the interim, I recommend providing notes to some of your products that they are only available for one shipping option and customers should check them out separately from the rest of their order to take advantage of that.