Thats what I see too, but @antoniovim said they dont see the Ship option
I tried his solution and couldn’t get it to work.
@Shay im fighting with the same problem discussed here. Will there be a solution in the future on the roadmap? As @FarmerStacey said, its very confusing and not practically usable to let the user have both possibilities although its not set up. Customers wouldn’t understand why they get the functionality for pickup or shipping shown in the first place while it shouldn’t be there and in the end and can’t be used at all.
For my use case I also want to sell some products ONLY by pickup and some ONLY online by shipping. So I set up all Products to be picked up only at our stores. For Our warehouse location I setup a shipping shipping rate for specific products. Problem is, that this setting affects not only the chosen products, but also the others which should only be available for pickup.
These are the settings, and the screenshots above are products that are not included in Merch shipping rate. So only the pickup option should appear here.
In the other way around it’s the same.
The Products that should only be available for shipping, because no pickup is activated for the warehouse location, are shown in the checkout with pickup option which is not available in the end.
Would you please open a ticket for that, and keep us updated.
Thank you.
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Hi @ffrht
Thank you for those details and the screenshots. It sounds like you are wanting customers to be able to combine both shipping and in-store pickup items at the checkout. At this time combining both those option at checkout is not supported. If customers wish to order items that are ONLY available for shipping or local pickup along with items that offer the alternate shipping option, they need to place two separate orders to do so.
You can read more about this in our Help Center here: Shopify Help Center - Local Pickup.
I am happy to provide your feedback about this limitation to our developers for further consideration. In the interim, I recommend providing notes to some of your products that they are only available for one shipping option and customers should check them out separately from the rest of their order to take advantage of that.
Hello @Shay ,
thanks for the reply. I knew about the limitation with splited orders. But thats not the problem I mean here.
The Screenshots I provided were single product orders only. The case is that when having pickup activated for different locations and at the same time a shipping rate is configured for specific products, at the checkout there are both options for all products of the whole shop. For my understanding the shipping option should only be available for products configured in the shipping rate -thats why.
I configured shipping options for 4 merch products (see products above). Any other product needs to be picked up at a store. But when entering another product like in this case:
there still is shipping available. The product in this screenshot, is assigned by inventory to the location 1-3 which don’t even provide shipping.
So if I continue with this checkout and choose shipping, which is not available I get informed about that one step further. But if the option is not available, then the option shouldn’t be suggested at all. In addition this “special” product was not included within the 4 merch products configured for a shipping rate.
The other scenario I mean is:
The merch products are assigned by inventory to not be in the stores 1-3. Instead they are linked to the warehouse. Therefore they are not available for pickup and are shipped only (configured by product based shipping rate). But still the pick up option is shown. It not available but shown. So if the option is not available then for my understanding it must be hidden. So the customer doesn’t get confused.
Kind Regards
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Hi @ffrht
Thank you for those additional details, I believe I fully understand the issues you are seeing now. I appreciate you taking the time to provide that context for me.
It looks like with the rollout of some of our new checkout and market features this experience at the checkout has changed. At this time you are correct that both Pick Up and Shipping will show as an option, even if the product does not have one of those options available to it. I’ll ensure I share the appropriate feedback to our developers about this.
In the interim I recommend creating clear messaging for your customers by adding in the product details that this item is for local pickup only. You can also alter the error message shown at the checkout to provide clearer details for the customer. This can be done by going to Online Store > Themes > Click the 3 dots next to the live theme > Edit Default Theme Content.
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worked for me does what I need
Hi @Shay are there any updates planned by the devs? Kind Regards
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I also would like to know if the devs are working on this, as the customer experience is a bit poor at the moment.
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While I have shared this feedback with our developers, and continue to share any feedback provided by other merchants in this thread, I don’t have any updates at this time on whether this experience at the checkout will be changed.
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I have followed your suggestion to create a 2nd warehouse for goods that only are to be SHIPPED, but even with a single item which is from this new SHIPPED warehouse the shopping cart still shows the pickup option, and if you select that it says this option is not available ?
That is stupid, clearly your developers are not retail merchants. Why list an PICKUP option for a product that isn’t available for PICK UP.
Yeah i could understand if it had two items in cart one of each, but this is single item from a shipping only warehouse. So many people wanting a simple tick box on the product item page
Ship - Yes or NO
Pickup - Yes or NO
not rocket science.
I have a over 1000 items (SKU’S) that are shipped from another location with no pick up option available that’s a lot of work to edit the warehouse for each SKU and you still have the issue as described offering PICKUP at checkout but then say ARGH no!
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You are absolutely right. It’s not rocket science. Please fix this
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Totally agreed. This should be the default behavior. If items in a cart are all only eligible for a certain shipping type (pickup, shipping, delivery) that should be the ONLY option available to the customer. Otherwise they run into annoying dead ends.
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Hey Shay - is this still valid? I’m having issues with products setup this way.
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Sadly this doesn’t work at all, not sure this is for Shopify V2 themes only?
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I’d like to chip in here for anyone who may be experiencing this issue still as it seems Shopify has not yet provided an option to completely disable the ‘Ship’ tab in Checkout. A somewhat shoddy way of restricting the shipping to Local Pickup Only (even if you have one ship-able product, and one non-ship-able product in the Cart) would be to create a Shipping Profile with a very specific Shipping Zone including only the zone least-likely to checkout on your site, or in otherwords, a non-local zone. (May be more difficult if you ship internationally.) This way, if ever the assigned products are in the cart and your actual local/target audience enters their address to ship to, they’ll receive an error that the order cannot be shipped. Local Pickup will be the only checkout method.
Hope this helps!
Hi @Shay any updates?
Unfortunately this problem persists. If you want customers to have a good experience checking out and some of your products are only available for shipping, while others only available for pickup, then you need to use a paid app like Zapiet. 
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Everything described is a huge issue with the platform. There should be a way to split in-store pickup and shipping orders. Such basic functions of retail are missing from shopify and makes absolutely no sense… Would be great if they could correct the core functions of shipping to work.
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Hi all, has anyone found a solution to this. It’s limiting our ability to add very large products to our store. We have some stock that is not available for shipping due to its size and being fragile. We need to be able to:
- offer click and collect as the only option for these items
- allow customers to add these types of products AND products that can be shipped, so we can split the order (or apply click and collect to all)
The options detailed so far do not enable this. We get error messages in each of these scenarios.
Customers generally won’t accept poor checkout experiences or read fine print, so expecting a customer to navigate their way around this is a poor user experience.
We have tried multiple options that we’ve read about on other blogs which are trying to find a solution. Nothing works so far. It’s limiting our ability to sell large items through our online store. Anyone know an answer or know whether Shopify is finally going to fix this?
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