How do I obtain a customer tracking number from DSers or AliExpress?

Hey i just got my first order today on my shopify store and i want to get tracking sorted for my first customer i have fulfilled the order but my question is how do i get the tracking number from dsers/aliexpress is it automatic or do i have to go and get it somehow if it is automatic how do i set it up please let me know as soon as possible many thanks :heart:

Hey, @houseofanime103 .

Congratulations on your first order!

I believe that the DSers app will pull the tracking number automatically (according to their FAQ here). However, this feature might only be available if you’re on one of their paid plans.

If you don’t have access to the automatic tracking feature, you can add the tracking number manually.

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Hello,

Congratulations on getting your first order on your Shopify store!

When it comes to getting the tracking number for your customer’s order, it depends on how you have set up your fulfillment process. If you’re using a dropshipping app like DSers to fulfill the order, the tracking number may be automatically generated and added to the order details.

Alternatively, you can consider using a tracking app like Trackr to help automate the tracking process. With Trackr, you can track your customer’s orders and get their tracking numbers in real-time, all within your Shopify dashboard. The app integrates with several shipping carriers and fulfillment services, including AliExpress, and can help streamline your order fulfillment process.

In summary, to get the tracking number for your customer’s order, check the fulfillment status on your Shopify order page. If the tracking number is not available, reach out to your supplier through DSers or AliExpress to request it. Alternatively, consider using a tracking app like Trackr to automate the process and save time.

I am hopeful that my response will be of assistance to you.

Sincerely,

Shark Byte team.

Hi @houseofanime103 , congrats! You can use DSers or other popular dropshipping apps like Dropshipman (which is free to use) to populate the tracking number you need after syncing your store order to their system and completing the payment. When the order is shipped, you’ll find the tracking number appear in the order details.

If you don’t want others know that you’re doing a dropshipping business, you may take advantage of ParcelPanel. Our app has a dropshipping mode which can be enabled immediately to hide popular carriers serving dropshippers as well as all Chinese cities.

May your business grow and bring you prosperity.

Best Wishes,

ParcelPanel Team

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