How do I retract an IP Infringement sent in error on Shopify?

Shopify Discussion
1

Who do I contact within Shopify to retract an IP Infringement which was sent in error to an authorized seller of our products. The infringement was sent from a 3rd party who consulted for us in error.

2

Hi @hookeze ,

You can contact Shopify’s Trust and Safety team to retract an IP infringement.

  1. Go to Shopify’s Contact Us page.
  2. Select the Trust and Safety department from the drop-down menu.
  3. In the Subject field, type “Retract IP Infringement”.
  4. In the Message field, provide the following information:
  • Your Shopify store name.
  • The URL of the product that was mistakenly reported for IP infringement.
  • A brief explanation of why the report was sent in error.
  • The contact information of the authorized seller who was affected by the report.1. Click the Send button