Hi everyone,
I’m doing some research to better understand how Shopify merchants manage day-to-day risks in their stores — especially the ones that impact revenue, customer satisfaction, or operations. Here are a few key areas I’m curious about:
- Long fulfillment delays that affect customer trust
- High-risk or high-value orders that could lead to fraud or chargebacks
- Abandoned carts that result in lost revenue
- Risky or problematic customers
- Low or out-of-stock products that lead to missed sales or cash flow issues
I’d love to hear your thoughts on:
- How do you detect or prevent these kinds of risks today?
- Do you use Shopify’s built-in tools, third-party apps, manual checks — or something else?
- What’s the biggest challenge or gap you still face when managing these issues?
Whether you’re a small store or a high-volume merchant, your feedback could help other merchants navigate these challenges better too.
Thanks in advance for sharing your experience! 