Hi! I am offering a free shipping discount for purchases over $75.00 but I don’t want to pay over $9.00. I have the settings set to represent the above and excludes shipping charges over $9.00. Will the customer as least get $9.00 discount towards the shipment if their shipping is example $14.00? Or does it just kick them out and they have to pay all of the $14.00 shipping?
Hi, @weger !
When you create a free shipping rate under Settings > Shipping and delivery, you’re able to add a condition based on the order price. In your case, the free shipping rate will surface for orders over $75. You’re also able to input a maximum order amount that the free shipping rate will apply to. However, this free shipping rate does not calculate the cost of shipping. It will only apply to customers whose carts fall within the minimum and maximum price conditions you’ve set. Here’s what the settings look like in my test store:
Can you tell me a bit more about the type of shipping rate you set up and how you included the condition for shipping charges? Is there a specific carrier or app involved?