How long to get an answer from Shopify support?

Payments + Shipping & Fulfilment
1

Hello,

10 days ago I reported an urgent issue with Shopify Payments, the ticket (#52984701) was escalated and I haven’t had a response since, despite several follow-ups.

This issue is currently blocking my business during the biggest sales period of the year and there doesn’t seem to be a way to get a response from the Shopify support team.

Has anyone experienced this as well? Is this the typical support Shopify provides?

Best

2

Hi @Vtt_10 ,

Shopify support usually doesn’t take much time to respond, typically just a few hours. You should report your issue again, and hopefully, you’ll get a response soon.

If my reply is helpful, kindly click like and mark it as an accepted solution.
If you are happy with my help, you can help me buy a COFFEE
Thanks!