Hi i have purchased a domain through shopify but it just shows not connected and wont load my website now been like this for a few hours. how long does it normally take before it goes connected?
Hi @homeclickonline ,
It can take up to 48 hours for your domain to start working.
After you buy a domain, you must verify your email address to complete your domain registration. Check your email account for several emails from Shopify that you need to review. These emails include details about the following:
- confirming your purchase
- verifying your email address
- managing how your data is shared
If you don’t receive an email about verifying your email address, then check your email inbox’s spam folder or resend the verification email from your Shopify admin. If you don’t verify your email address, then your domain might be suspended. There’s more information on all of this in our guide on Buying a domain through Shopify.
Meanwhile, how is the rest of your store setup going? What are you selling and what is your business plan? I’d love to know more about your brand!
ah thanks ill wait the 48 hrs and check on it from time to time and see if the status has changed
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