How to change Gift card recipient email template

Store Design
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Topic summary

A user successfully customized the email template that gift card recipients receive when sent a gift card.

Initial Problem:

  • User enabled gift card sending functionality for customers
  • Could only find customization options for the sender email in Settings > Notifications
  • Unable to locate settings for the recipient email template

Solution Provided:

  1. Navigate to Shopify Admin → Settings → Notifications
  2. Select “Customer Notifications” section
  3. Find and select “New Gift Card”
  4. Click “Edit code” to customize the template

Outcome:
The solution resolved the issue—the user confirmed this was exactly what they needed. Screenshots were included showing both the current recipient email format and the navigation steps through the Shopify admin interface.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
1

I added the ability for my customers to send Gift cards to a recipient.
Now I want to change the email that the recipient receives. I tried looking for that in Settings > Notifications, but all I could find to customize were the gift card sender emails.

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lhdi_0-1715331176185.png1012×295 13.2 KB

This is the email that the recipient currently receive:

lhdi_1-1715331443873.png
lhdi_1-1715331443873.png825×1023 60.3 KB

There’s no way to customize this.

2

Hi @lhdi
You can try by following these steps:

Step 1: Go to Shopify Admin → Settings → Notifications

HDLShin_0-1715333213120.png
HDLShin_0-1715333213120.png668×798 26.8 KB

Step 2: Select Customer Notifications

HDLShin_1-1715333298896.png
HDLShin_1-1715333298896.png1905×794 69.4 KB

Step 3: Find gift card → Select New Gift Card

HDLShin_2-1715333385095.png
HDLShin_2-1715333385095.png1903×778 62.7 KB

Step 4: Select Edit code

HDLShin_3-1715333550879.png
HDLShin_3-1715333550879.png1119×686 33.9 KB

Hope this can help you
Kind Regards

1 Like
3

Thanks, @HDL-Shin , This is what I wanted.

1 Like