How to correct sideways product images in my online store?

Shopify Discussion
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Hello! When opening my Shopify store this morning, suddenly all product pictures are turned sideways. How do I fix that? I have

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need a link for the store to help

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www.gapthefigure.com

Suddenly today all pictures are rotated sideways. Don’t know what to do.

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which pictures? they look good to me

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codewithpaul_0-1656955753902.png2654×1544 661 KB

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All product pictures below and on any site.

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Hi, @gapthefigure !

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

I reviewed your site and can also confirm that all of the product photos and home page media are not turned sideways. Feel free to provide screenshots and more information about your device/browser and we can take a closer look.

You can also try a few additional local troubleshooting steps here to rule out a local issue:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser to rule out any browser issues.
  • Try another device, like another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)

Kindly update this thread if the issue has been resolved, if not, we can continue working towards as solution.

Talk soon!

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I have some on my site also that when I view them they are sideways! I went in and changed them to upright but when I view them on my end on the web they are sideways still. Is this just something on my end - maybe I need to clear my browser? Just started happening this weekend.

Dawnsdesigns.store

Tami

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Hi @Tamilou13 !

Thank you for joining the thread!

I have also reviewed your shop on both a mobile and desktop device, and have not run into any issues with your photos being incorrectly orientated. My suggestion would be to try a few local troubleshooting steps like clearing your browser, using a different browser, and trying on a different device to see if this issue persists.

If this issue persists, feel free to provide the specifications of your device and browser so that I can take a closer look.

Talk soon!

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Thanks - I see that things seem to be okay now. Must have been some little flukey thing!!!
Tami

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Hi again, @Tamilou13 !

I appreciate you checking back in and updating us. I’m glad to hear that everything seems to be back to normal now.

Feel free to reach back out if you run into any further issues!

Cheers!