How to fix the 'Your connection is not private' error on my website?

[dvdandrea]

Over the past few years I’ve received customer messages saying that my site is “Unsafe”.

The old “Your connection is not private” message absolutely kills trust regardless if there is a workaround or specific browser issue.

Shopify says it’s fine. No error on their end.

I’ve gone through it with “support” about 6 times. Always the same… no resolution.

Been using Shopify for many years. Domain name is not new. Purchased from Shopify way back.

Happens when I click from something like FB or Linkpop… but also often when simply opening Chrome.

Has anybody found a real solution?

Thanks

[dvdandrea]

Received a message (with a video even) from Chris at Shopify support.

He suggested I add a subdomain to my main domain with “www”. It seems I did not have this set up.

Looks like it works.